Privacy Policy

At Furboo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Shopify store or make a purchase.

1. Personal Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

  • Name and contact information, including email address and phone number.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Payment-related information processed by our payment providers.

  • Device, browser, and website usage information, such as IP address and cookies.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and returns.

  • Communicate with you about orders and customer service.

  • Improve our products, services, and shopping experience.

  • Detect and prevent fraud or security issues.

  • Send promotional messages where permitted by law and according to your preferences.

3. Shopify and Third-Party Services

Our online store is hosted by Shopify. Shopify and other service providers may process personal information to support store operations, payments, analytics, and shipping.

Your information may also be shared with payment processors, shipping companies, suppliers, and other service providers when necessary to fulfil your order or operate our store.

These providers may process information in countries other than Canada, subject to applicable laws.

4. Cookies and Similar Technologies

Our store may use cookies and similar technologies to keep the store working, remember preferences, understand website traffic, and improve your shopping experience. You can manage cookies through your browser settings, although disabling some cookies may affect store functionality.

5. Sharing Personal Information

We do not sell your personal information for money. We may disclose information to service providers, business partners involved in fulfilling orders, or authorities when legally required.

Where applicable, information may also be shared for fraud prevention, security, or legitimate business operations, subject to applicable privacy laws.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, meet legal and tax obligations, resolve disputes, and enforce agreements.

We use reasonable measures to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to request access to your personal information, ask for corrections, request deletion where permitted, or withdraw consent for certain uses.

To make a privacy request, contact us using the contact information provided in our FurBoo Shopify store.

8. Children's Privacy

Our store is intended for people who are legally able to make purchases. We do not knowingly collect personal information directly from children in violation of applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, store operations, or legal requirements. Any updates will be posted on this page with a revised date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the contact information provided in our FurBoo Shopify store.

FurBoo – Where happy pets come first!