Return and Exchange Policy

At FurBoo, we want you and your furry friends to love your purchases. This policy explains how to request a return or exchange for products purchased from our store.

1. Return Period

You may request a return within 7 days of receiving your order. Eligible products must be unused, in their original condition, and in their original packaging.

Products that arrive damaged, defective, or incorrect will be handled separately.

2. Exchange Policy

If you wish to exchange an eligible product, please contact us with your order number and the reason for the exchange. Exchanges depend on product availability.

If an exchange is unavailable, we may offer another appropriate solution, subject to applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs where applicable.

We will review your request and explain the next steps, which may include a replacement, exchange, or refund.

4. Items Not Eligible for Return

For hygiene and safety reasons, used pet toys may not be eligible for return unless they are defective or otherwise covered by applicable consumer protection laws.

Items must meet the return conditions described in this policy, subject to any legal rights you may have.

5. How to Request a Return or Exchange

To request a return or exchange:

Contact us using the contact information provided in our FurBoo Shopify store.
Include your order number and the reason for your request.
Wait for our instructions before sending the product back.

Please do not return items without first receiving return instructions.

6. Return Shipping Costs

For eligible returns due to a change of mind, customers may be responsible for return shipping costs where permitted by law.

If an item is damaged, defective, or incorrect, we will explain the appropriate return shipping arrangements.

7. Refunds

If a return is approved instead of an exchange, the refund will generally be issued to the original payment method after the returned item has been reviewed. Processing times may vary depending on your payment provider.

Please refer to our separate Refund Policy for additional information.